Privacy Policy

Effective Date: 21st Sept 2024

MJ Emporium (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase our products, interact with our social media, and engage with our marketing campaigns on platforms like Facebook Meta and Instagram.

By accessing or using our services, you accept the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

a. Personal Identification Information

  • Contact Details: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit or debit card details, processed through secure third-party services (we do not store these details).
  • Account Information: If you create an account, we may store your username, password, and account preferences.

b. Automatically Collected Information

  • Device Information: IP address, device type, browser type, and operating system.
  • Usage Data: Data on how you navigate our website (pages viewed, products clicked, time spent, and other interactions).
  • Cookies and Tracking Data: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior.

c. Information from Social Platforms

When you engage with our brand on platforms like Facebook Meta or Instagram, we may collect:

  • Public Profile Data: Depending on your settings, we may receive data like your username, profile picture, interests, and likes.
  • Interaction Data: This includes comments, likes, shares, and any content you engage with in relation to our brand.
  • Third-Party Data Collection: Platforms like Facebook Meta may collect additional information through tracking pixels (e.g., Facebook Pixel) or SDKs (Software Development Kits).

d. Transaction Data

This includes information about your purchases, such as products ordered, payment methods used, shipping details, and transaction history.

2. How We Use Your Information

We use your personal data for various purposes, including:

a. Providing Services

  • To process and fulfill orders, including shipping and handling.
  • To manage your account and provide customer support.
  • To respond to your inquiries or requests.

b. Marketing and Advertising

  • To create personalized marketing campaigns across social platforms like Facebook Meta, Instagram, Google, and others.
  • Ad Targeting: We use tracking pixels (such as Facebook Pixel) to deliver relevant advertisements based on your behavior on our site.
  • To send newsletters, special offers, and promotional content (with your consent).
  • To understand your preferences and provide personalized product recommendations.

c. Analytics and Improvements

  • To analyze and improve our website functionality, services, and marketing effectiveness.
  • To track website performance and traffic patterns.
  • To understand customer preferences and enhance the user experience.

d. Legal Compliance and Fraud Prevention

  • To comply with legal and regulatory obligations (such as tax laws, consumer protection regulations, and GDPR compliance).
  • To detect and prevent fraud, cyberattacks, and unauthorized activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

a. With Service Providers

We work with third-party providers who help us operate our business. These may include:

  • Payment Processors: To securely process payments (e.g., Razorpay, PayPal).
  • Shipping Providers: To ship and deliver your orders.
  • Marketing and Advertising Partners: Such as Facebook Meta, Google Ads, and email marketing services to help us target and deliver ads.
  • Analytics Providers: Such as Google Analytics, to understand user behavior and improve our website’s functionality.

b. Legal Obligations

We may disclose your information when required by law or in response to legal requests, including:

  • Government authorities and law enforcement agencies.
  • To comply with court orders, legal processes, or regulatory requirements.
  • To protect our business, intellectual property, and legal rights.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new business entity.

4. Cookies and Tracking Technologies

We use cookies, tracking pixels, and other similar technologies to collect information about your browsing activities. These tools help us:

  • Personalize Content: By recognizing you when you return to our website, we can offer tailored content and product recommendations.
  • Advertising Purposes: To serve relevant ads across Facebook Meta, Instagram, and Google Ads using tools like Facebook Pixel.
  • Analytics: To understand user behavior and improve site performance through platforms such as Google Analytics.

Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to block cookies or alert you when cookies are being sent. You can also opt out of personalized advertising via tools such as the Facebook Ad Preferences and Google Ad Settings.

5. Your Data Rights

Depending on your location and the applicable laws, you have the following rights regarding your personal data:

a. Right to Access

You have the right to request a copy of the personal data we hold about you.

b. Right to Rectification

You can ask us to correct any inaccuracies in your personal information.

c. Right to Deletion

You can request that we delete your personal information, subject to certain conditions (such as legal retention requirements).

d. Right to Restrict Processing

You can ask us to restrict the processing of your personal data in specific circumstances.

e. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.

f. Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing or legitimate interest purposes.

g. Right to Withdraw Consent

If you have provided consent for specific data processing activities, you can withdraw that consent at any time.

6. Data Security

We take the security of your personal information seriously and implement various safeguards to protect it. This includes:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to protect sensitive information, such as payment details.
  • Access Controls: Only authorized personnel have access to personal data.
  • Monitoring: We regularly monitor our systems for vulnerabilities and potential breaches.

Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we work diligently to protect your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This may include retaining your information for the duration of your account with us or as needed to comply with our legal obligations.

8. International Data Transfers

If you are accessing our services from outside India, your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from your jurisdiction.

In such cases, we ensure that any data transfers comply with applicable privacy regulations, such as the GDPR for European Union users.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this page periodically to stay informed about our data practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: support@mjemporium.com
  • Phone: +91-9702432320
  • Address: D04/105, Adarsh CHS, Sector-9, Ghansoli, Navi Mumbai, Maharashtra, India

Thank you for choosing MJ Emporium. We value your trust and are committed to protecting your privacy.