Shipping & Delivery

Experience Hassle-Free Shipping with MJ Emporium

At MJ Emporium, we take pride in offering not only quality products but also a hassle-free delivery experience. Our goal is to ensure that your purchases reach you promptly, without any additional shipping costs. We currently offer standard free shipping across India.

Shipping Policy

  • Free Shipping: All orders at MJ Emporium come with standard free shipping—no minimum purchase required. You won’t be charged any additional fees for shipping, regardless of the order size.
  • Delivery Locations: We ship to all pin codes within India, from major metropolitan areas to rural villages. We strive to cover as many locations as possible.

Estimated Delivery Times

Your order’s delivery time may vary based on your location. Below are the estimated delivery times based on region:

  • Major Cities (Delhi, Mumbai, Kolkata, Chennai, etc.): 4-7 business days
  • Tier 2 & 3 Cities: 5-8 business days
  • Rural or Remote Areas: 7-10 business days

Please note that these are estimates, and actual delivery times may vary slightly due to holidays, weather, or unexpected courier delays. We always strive to meet these timeframes, ensuring your products are delivered on time.

Order Processing Times

  • Orders placed before 3:00 PM (IST) will typically be processed the same business day.
  • Orders placed after 3:00 PM or during weekends and public holidays will be processed the next business day.
  • After processing, your order will be packed, handed over to our shipping partner, and dispatched.

Shipping Notifications & Tracking

Once your order has been dispatched, you will receive an email or SMS with your tracking number and the link to track your package. You can use this information to monitor your package’s progress.

You can also track your order directly on our website through the "Track My Order" page or by visiting our shipping partner’s portal and entering the tracking number.

Delivery Partner

MJ Emporium partners with leading courier services to deliver your orders safely and swiftly. Our delivery partners are renowned for their reliability and reach, covering all corners of India. Some of our trusted partners include:

  • Delhivery
  • Ecom Express
  • India Post

Rest assured that we carefully select our partners based on their ability to ensure timely and secure delivery.

Delivery FAQs

1. Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us immediately at [email/contact number]. Address changes can only be made if the order has not yet been dispatched.

2. What if I’m not available to receive my order?

Our delivery partners typically make two delivery attempts. If you are unavailable during the first attempt, the courier will schedule a second attempt. If you are still unavailable, the order may be returned to us. In such cases, our customer support team will get in touch with you to resolve the issue.

3. What if my package is delayed?

While we strive for timely delivery, there may be unforeseen delays due to weather conditions, local holidays, or logistical issues. If your package has not arrived within the estimated delivery time, please contact us at [email] for assistance.

Damaged or Missing Items

We take utmost care in packaging your products to ensure they arrive in perfect condition. In the rare event that you receive a damaged or incorrect item, please notify us within 48 hours of receiving the package. Kindly send us an email at [email] with the following details:

  • Your order number
  • Description of the issue
  • Clear photos of the product(s) and the packaging

Our customer service team will respond promptly and arrange for a replacement or refund, as per our return and refund policy.

International Shipping

Currently, MJ Emporium does not offer international shipping. We ship only within India. We are working on expanding our delivery services, and updates will be provided as soon as international shipping becomes available.

Holidays and Special Events

During peak seasons such as Diwali, New Year, or any festive season, shipping may take a little longer due to high demand. We recommend placing orders in advance to avoid delays during these times.

Contact Us

For any questions or concerns regarding shipping or delivery, please reach out to our customer support team at support@mjemporium.com or +91-9702432320. We’re here to assist you from Monday to Saturday, 9:00 AM – 6:00 PM.