Refund & Cancellation Policy

At MJ Emporium, Your Satisfaction is Our Top Priority

We understand that sometimes things don’t go as planned. Whether you need to cancel an order or request a refund, we’re here to make the process as easy and transparent as possible. Here’s everything you need to know about our refund and cancellation policies.

Order Cancellation

Before Shipping:

  • If you wish to cancel your order, please contact us as soon as possible at themjemporium@gmail.com or 9702432320. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

After Shipping:

  • Once your order has been shipped, we are unable to cancel it. However, you may return the item according to our return policy.

Refund Policy

Eligibility for Refunds:

  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Refunds are only applicable for products purchased directly from MJ Emporium. Items purchased through third-party sellers or other platforms are not eligible for refunds through us.

Refund Process:

  1. Request a Refund: If you are eligible for a refund, please initiate the process by contacting us at themjemporium@gmail.com or 9702432320. Provide your order number and reason for the refund request.
  2. Return the Item: You may be required to return the item to our return address. Once we receive and inspect the returned item, we will process your refund.
  3. Refund Issuance: Refunds will be issued to your original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to:
    • Personalized or customized items
    • Clearance or final sale items
    • Items that have been used or damaged by the customer

Exchange Policy

Currently, we do not offer exchanges. If you need a different size, color, or item, please return the original product and place a new order.

Return Shipping Costs

  • If the return is due to an error on our part (e.g., incorrect item, defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind or incorrect ordering, the customer is responsible for the return shipping costs.

Contact Us

For any questions or concerns regarding refunds, cancellations, or returns, please contact our customer service team at support@mjemporium.com or 9702432320. We are here to assist you and ensure a smooth process.

Thank you for shopping with MJ Emporium. We appreciate your understanding and look forward to serving you again!